Thank you for choosing Printão!
All prices displayed on the site include VAT. Price updates may occur without prior notice. Orders without payment are not exempt from potential price updates. In the event of a computer error in calculating product prices, the error will be reported to the customer, who may choose to proceed or cancel the order after correction.
Since this is a personalized printing service, returns are not accepted except in the event of production errors.
Printão is not responsible for the quality of submitted files. Whenever a lack of quality in an image is detected, our printers will contact the customer. However, it is a subjective and non-binding matter.
For your protection, personal and billing information provided through registration on our page will never be shared with third parties. You may request its alteration or removal via email at impressoes.printao@gmail.com. Files sent will be deleted one week after processing your order.
Shipping:
Orders are shipped via Tartaruga Veloz (https://www.tartarugaveloz.pt/pt), or another carrier deemed more beneficial depending on the order’s destination. For Tartaruga Veloz, delivery time is up to 48 hours after shipping. If delivery to the indicated address is not possible, the order will be available for pickup at the carrier’s counter. You will receive shipping, tracking, and order status information via email from the carrier itself. After your order has been dispatched, we recommend direct contact with Tartaruga Veloz for any questions or issues. Printão is not responsible for non-receipt and/or pickup of shipped orders, and any expenses (return and re-shipping) must be duly settled by the customer.
All orders, by legal requirement, must circulate with the invoice visible on the outside of the packaging. For this reason, we cannot send any order without an invoice. We ask for your understanding.
Upon receipt of orders, it is essential to note any damage/irregularity on the packaging on the delivery note. For any internal damage, it must be reported within 24 hours of receiving the order. Printão will initiate the resolution process with the carrier, which will resolve it as soon as possible. For orders with damages not reported within these periods, the customer should contact the carrier directly to follow up on the insurance process, without a guarantee of resolution. Printão cannot be held responsible for damages occurring during transport, although we are always on the customer’s side and always have their satisfaction as our main focus!
Orders are processed with an average time of 1-4 business days (depending on the type of product) and shipped by carrier with an average transit time of 1 to 2 business days. It is not uncommon, especially when it is just printing, for us to have orders delivered to your home within 48 hours. During festive seasons, deadlines may experience delays.
Shipping is free for orders over €60 in mainland Portugal.
For orders valued at €35 or more but less than €60, the cost is €2.95
For all other orders less than €35, shipping costs €5.9 for mainland Portugal.
For the Islands, the cost is calculated based on weight and dimensions, as the charges by carriers vary greatly.
Shipping to mainland Spain costs €6 and is free for orders over €60.
Shipping to France, Germany, Belgium, Luxembourg, Italy, and the Netherlands has a fixed cost of €15.
For all large orders with a linear perimeter exceeding 300cm, the shipping cost is estimated and communicated to the customer, who can then decide to proceed with the order with the adjusted cost or cancel it.
We have an electronic complaints book available at www.livroreclamacoes.pt/
